I would like to thank you for such an amazing presentation. I had quite a few ah-ha moments, and have plans to implement some new practices, for myself as a supervisor and hopefully lead by example. First I learned that just because I am a positive person doesn’t mean I am not a part of the drama. I now recognize that even though I am genuinely upbeat and happy at work that I still contribute to the drama by ignoring some of it, participating in it, and reacting inappropriately to it. I believe that drama starts and ends with the leaders, and I plan on taking it on for myself and my agency. I look forward to reading the book and enjoy the training tidbits/articles I receive via email. – Thank you!!